Frequently Asked Questions

Welcome to the DECO POINT Frequently Asked Questions page. Find quick answers about our products, ordering, shipping, tracking, returns, refunds, and customer support.

ORDERS & SHIPPING

Where do you ship?

We currently ship to customers worldwide, including the United States, United Kingdom, Australia, and other eligible destinations. Available shipping destinations and delivery options are displayed at checkout.

How long does shipping take?

Shipping and delivery times vary depending on your location, destination, and the product ordered. You’ll see the available shipping options and estimated delivery time during checkout.

For more information, please visit our Shipping Policy.

Can I track my order?

Yes. Once your order has been shipped, we’ll send tracking information to the email address provided at checkout. You can use your tracking number to follow your package.

You can also visit our Track My Order page for more information.

Do you offer free shipping?

Yes. Free shipping may be available on qualifying orders or during selected promotions. The applicable shipping offer will be shown during checkout.

Can I change or cancel my order?

We process orders as quickly as possible. If you need to change or cancel an order, please contact us as soon as possible after placing your order. We cannot guarantee changes or cancellations once an order has been processed or shipped.

What happens if my package is delayed?

Delivery times can occasionally be affected by carriers, weather, customs, or other circumstances outside our control. If your package appears to be delayed, please check your tracking information first. If you need additional assistance, contact our support team.

PRODUCT INFORMATION

How do the luminous mini ducks glow?

Our luminous mini resin ducks are designed to absorb light and produce a visible glow in darker surroundings. For the best glow effect, expose them to natural sunlight or artificial light before placing them in a darker environment.

Do the ducks need batteries?

No batteries are required for photoluminescent products. The luminous material absorbs light and releases it as a glow in darker surroundings.

How long do the ducks glow?

The glow duration can vary depending on how much light the product absorbs, the type of light source, and the surrounding darkness. For the strongest effect, charge the ducks under bright light before use.

Are the mini ducks waterproof?

Water resistance depends on the specific product. Please check the individual product description for the exact water-resistance information before using the ducks outdoors or in water.

What colors are available?

Available colors, designs, and pack options are displayed on the individual product page. Product availability may change from time to time.

What can I use the mini ducks for?

Our mini luminous ducks can be used for creative decorating, fairy gardens, terrariums, dollhouses, party favors, crafts, desk décor, and other creative projects. Always check the product description for intended use and safety information.

Are these products suitable for children?

Please review the product description and any applicable age or safety information before giving a product to a child. Small products may present a choking hazard and should be kept away from young children unless specifically designed for their age group.

ORDERS & PAYMENTS

What payment methods do you accept?

Available payment methods are displayed securely at checkout. Payment options may vary depending on your location and order.

Is my payment information secure?

Yes. Payments are processed through secure payment infrastructure. DECO POINT does not ask customers to send payment card information through email or social media messages.

Will I receive an order confirmation?

Yes. After successfully placing an order, you should receive an order confirmation by email. If you don’t see it, please check your spam or promotions folder.

RETURNS & REFUNDS

What is your return policy?

Our return and refund eligibility depends on the product and circumstances of the order. Please review our Refund Policy for complete information about eligible returns, refunds, and applicable conditions.

How do I request a return or refund?

If you believe your order qualifies for a return or refund, please contact our customer support team with your order number and relevant details. Our team will guide you through the next steps.

What should I do if my order arrives damaged or incorrect?

Please contact us as soon as possible after receiving your order and provide your order number along with clear photos or other relevant information. We’ll review the issue and assist you according to our applicable policy.

CONTACT & CUSTOMER SUPPORT

How can I contact DECO POINT?

You can contact our customer support team through our Contact Us page or email us directly at decopointshop@gmail.com.

How quickly will you respond?

Our team aims to respond to customer inquiries as soon as possible. Response times may vary depending on the volume of requests and business hours.

HELPFUL LINKS

Looking for more information? Explore these helpful pages:

Shop: Browse our latest products and collections.

Shipping Policy: Learn more about shipping and delivery.

Refund Policy: Review our return and refund information.

Track My Order: Check your order tracking information.

Contact Us: Get in touch with the DECO POINT support team.

STILL HAVE QUESTIONS?

We’re happy to help.

If you couldn’t find the answer you’re looking for, contact the DECO POINT support team at decopointshop@gmail.com. Please include your order number when contacting us about an existing order so we can assist you more efficiently.

DECO POINT — Unique Décor, Creative Finds & More.